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Shipping Policy

Shipping and Delivery Policy
We deliver products Australia wide using Toll IPEC, Star Track Express and Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Shipping Destinations:
Planmate ships goods Australia wide and accepts orders through our website. Planmate ships internationally, however at this time we do NOT accept international orders through our website, please contact us on +61 8 9321 0877 to enquire about a special order.

Customer Service Policy
Planmate is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
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